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Our customer support operates 24/7 and aims to reply to general enquiries within one business day. Complaints regarding betting and gaming transactions are handled in line with our Terms and Conditions and our regulatory obligations. bet-chip-united-kingdom at khip.bet is licensed and regulated in Great Britain by the UK Gambling Commission (licence number 54321) and, for players outside Great Britain, by the Malta Gaming Authority (licence number MGA/B2C/987/2022). If, after completing our internal complaints procedure, you remain dissatisfied with the outcome, eligible players may escalate the dispute to our appointed Alternative Dispute Resolution (ADR) body, eCOGRA, via https://ecogra.org/forms/adr-dispute-step-1. By submitting this form you consent to us processing your personal data in accordance with our Privacy Policy at https://khip.bet/privacy-policy, and you should never include payment card numbers or other sensitive banking information in your message. This contact information is accurate as of 2025.